IT Troubleshooting Program

You may have realized by now that computers are not human. In spite of all the movies out there and their incredible complexity, they are not human. They are not subject to mood, personality, or what they had for breakfast that morning. They act in the manner they are programmed to act, every time.

What is this babble, you may ask? But, they often don’t work, and break! They stop functioning and make my life miserable! How can you say they act in the manner they are programmed to act, every time! That is absurd!

Is it?

For More: IT Troubleshooting

Computer software has no free will. It is written to expect a very specific environment and to rely on that environment to be set up, exactly as it was intended.

For example, if a service stops running, because the account used to run that service had an expired password, then even though your program has ceased to function at this level, it is still acting in the manner it was programmed to. The program expected to be run with a password that is current. When that perimeter is changed, it cannot adjust to that and it stops working. This behavior will happen, every time, without exception.

Windows will never give a smile and a wink and say, “Ok, your password expired, but this one time… go ahead buddy…I’ll overlook it…”

It is essential you start with this fundamental truth. Because if you do not believe the answer is there, you will not look for it. Remember for every issue there is a solution.

Your quick guide to ITtroubleshooting

I define IT troubleshooting as, “discovering the cause of the problem and implementing the solution.”

Computer software has no free will. It is written to expect a very specific environment and to rely on that environment to be set up, exactly as it was intended.

For example, if a service stops running, because the account used to run that service had an expired password, then even though your program has ceased to function at this level, it is still acting in the manner it was programmed to. The program expected to be run with a password that is current. When that perimeter is changed, it cannot adjust to that and it stops working. This behavior will happen, every time, without exception.

Windows will never give a smile and a wink and say, “Ok, your password expired, but this one time… go ahead buddy…I’ll overlook it…”

It is essential you start with this fundamental truth. Because if you do not believe the answer is there, you will not look for it. Remember for every issue there is a solution.