The national average salary for a Desktop Engineer is ₹2,37,469 in India. Filter by location to see Desktop Engineer salaries in your area. Salary estimates are based on 31 salaries submitted anonymously to Glassdoor by Desktop Engineer employees.
A career in IT/Desktop support offers a lot of opportunity and benefits. It gives you an easier window into almost any tech industry. It also provides a good medium for improving your technical skills. If you love computers, network systems and working with people, IT support may be a great way to launch your career.
What does an IT support analyst do?
Technical support (or IT support) professionals help resolve customers’ technical problems via email, phone, social media and in person.
Professionals in this area either work in-house (providing support within a particular organisation) or provide support and services to other businesses, to customers of a particular product, or on an ad hoc basis. For example, there is a growing market for on-demand services for home and office tech repair, set-up and troubleshooting. Companies providing this service dispatch their support analysts when summoned to fix anything from a cracked iPhone screen to a tricky installation or a laptop riddled with malware.
Typical duties include:
- logging and processing support calls
- installing and configuring computer hardware, software, systems, networks, printers and scanners
- planning and undertaking scheduled maintenance upgrades
- setting up accounts for staff, ensuring that they know how to log in
- solving password problems
- talking to clients and computer users to determine the nature of any problems they encounter
- responding to breakdowns
- investigating, diagnosing and solving computer software and hardware faults
- repairing equipment and replacing parts
- supervising junior engineering and technical staff
- obtaining replacement or specialist components, fixtures or fittings
- checking computer equipment for electrical safety
- maintaining records of software licences
- managing stocks of equipment, consumables and other supplie
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