What does a desktop support technician do?

desktop support technician salary

An early career Desktop Support Technician with 1-4 years of experience earns an average total compensation of ₹200,215 based on 53 salaries. A mid-career Desktop Support Technician with 5-9 years of experience earns an average total compensation of ₹249,633 based on 32 salaries

In a contemporary intelligence and with the rise of the global tech world, the role of desktop support technician is inevitable. A Desktop Support Technician is a professional, called when something goes erroneous with a desktop computer in their organization or at their designated field site.

They help in troubleshooting the issue for organizations to maintain the functionality of the system to be in line with business goals. Predominantly they are responsible for installation, maintenance and troubleshooting of required software and hardware whether onsite or remotely, for client or colleagues.

Desktop Support Technician is known as one of the backbones of IT organization. They are also accountable for groundwork, installation, and maintenance of end user workstation equipment (laptops/ desktops) and additional peripherals including IP telephones.

The maintenance activities will comprise the removal and replacement of computer devices. Working with computer vendor technical support desks and allied services as per the organizational procedures. The technician is involved in the set-up of software and hardware on various types of operating systems like Windows, Unix, Linux, and many more.

Desktop Support Technician Jobs

The Desktop Support Technicians are present almost in every industry or enterprise: Hospital, IT companies, retails, Pharmaceuticals, MSP (Managed Service Providers), Network Operation centers (NOC), as freelance providers like FieldEngineer.com.

Support Technicians are the first point of contact for local end-user support and deliver remote support to various offices of an organization.

Following are the customary roles and responsibilities of a skilled Desktop Support Technician jobs:

Desktop Support Technician Job Description

• To set up and manage user accounts and permissions to consent access to a network.
• Upholding and testing security, blocking unapproved access.
• Chalk out maintenance plan for the prevention of unexpected failures.
• Setting up the Organization’s computer system to meet specific business goals.
• Monitoring day to day computer performance.
• Update and maintain the computer inventory and equipment.
• Maintain and resolve issues on LAN/WAN, VoIP telephone, biometric, AV systems connections.
• Ensure desktop computers interconnection seamlessly with diverse system keeping in mind for compatibility factors.
• Coordinate with vendors to resolve technical problems with desktop computing equipment and software.
• Endorse and apply upgrades to systems to ensure durability.
• Assess functional needs to regulate system purchase specifications.
• Resolve hardware and network connectivity issues.
• Validate & approve VPN access for all remote users.
• Assist in technical upgrading and maintaining of entire desktop systems.
• Support in testing and deployment of new applications and systems.
• Train and guide staff hardware and software usage.

To be a well-recognized professional in this tech era, one needs to become or earn a relevant certification for the best foot forward on the cutting edge keeping in mind about best customer service.