How much does a Desktop Engineer make?

desktop engineer salary

The national average salary for a Desktop Engineer is ₹2,37,469 in India. Filter by location to see Desktop Engineer salaries in your area. Salary estimates are based on 31 salaries submitted anonymously to Glassdoor by Desktop Engineer employees.

A career in IT/Desktop support offers a lot of opportunity and benefits. It gives you an easier window into almost any tech industry. It also provides a good medium for improving your technical skills. If you love computers, network systems and working with people, IT support may be a great way to launch your career.

What does an IT support analyst do?

Technical support (or IT support) professionals help resolve customers’ technical problems via email, phone, social media and in person.

Professionals in this area either work in-house (providing support within a particular organisation) or provide support and services to other businesses, to customers of a particular product, or on an ad hoc basis. For example, there is a growing market for on-demand services for home and office tech repair, set-up and troubleshooting. Companies providing this service dispatch their support analysts when summoned to fix anything from a cracked iPhone screen to a tricky installation or a laptop riddled with malware.

Typical duties include:

• logging and processing support calls
• installing and configuring computer hardware, software, systems, networks, printers and scanners
• planning and undertaking scheduled maintenance upgrades
• setting up accounts for staff, ensuring that they know how to log in
• solving password problems
• talking to clients and computer users to determine the nature of any problems they encounter
• responding to breakdowns
• investigating, diagnosing and solving computer software and hardware faults
• repairing equipment and replacing parts
• supervising junior engineering and technical staff
• obtaining replacement or specialist components, fixtures or fittings
• checking computer equipment for electrical safety
• maintaining records of software licences
• managing stocks of equipment, consumables and other supplie

What does a desktop support technician do?

desktop support technician salary

An early career Desktop Support Technician with 1-4 years of experience earns an average total compensation of ₹200,215 based on 53 salaries. A mid-career Desktop Support Technician with 5-9 years of experience earns an average total compensation of ₹249,633 based on 32 salaries

In a contemporary intelligence and with the rise of the global tech world, the role of desktop support technician is inevitable. A Desktop Support Technician is a professional, called when something goes erroneous with a desktop computer in their organization or at their designated field site.

They help in troubleshooting the issue for organizations to maintain the functionality of the system to be in line with business goals. Predominantly they are responsible for installation, maintenance and troubleshooting of required software and hardware whether onsite or remotely, for client or colleagues.

Desktop Support Technician is known as one of the backbones of IT organization. They are also accountable for groundwork, installation, and maintenance of end user workstation equipment (laptops/ desktops) and additional peripherals including IP telephones.

The maintenance activities will comprise the removal and replacement of computer devices. Working with computer vendor technical support desks and allied services as per the organizational procedures. The technician is involved in the set-up of software and hardware on various types of operating systems like Windows, Unix, Linux, and many more.

Desktop Support Technician Jobs

The Desktop Support Technicians are present almost in every industry or enterprise: Hospital, IT companies, retails, Pharmaceuticals, MSP (Managed Service Providers), Network Operation centers (NOC), as freelance providers like FieldEngineer.com.

Support Technicians are the first point of contact for local end-user support and deliver remote support to various offices of an organization.

Following are the customary roles and responsibilities of a skilled Desktop Support Technician jobs:

Desktop Support Technician Job Description

• To set up and manage user accounts and permissions to consent access to a network.
• Upholding and testing security, blocking unapproved access.
• Chalk out maintenance plan for the prevention of unexpected failures.
• Setting up the Organization’s computer system to meet specific business goals.
• Monitoring day to day computer performance.
• Update and maintain the computer inventory and equipment.
• Maintain and resolve issues on LAN/WAN, VoIP telephone, biometric, AV systems connections.
• Ensure desktop computers interconnection seamlessly with diverse system keeping in mind for compatibility factors.
• Coordinate with vendors to resolve technical problems with desktop computing equipment and software.
• Endorse and apply upgrades to systems to ensure durability.
• Assess functional needs to regulate system purchase specifications.
• Resolve hardware and network connectivity issues.
• Validate & approve VPN access for all remote users.
• Assist in technical upgrading and maintaining of entire desktop systems.
• Support in testing and deployment of new applications and systems.
• Train and guide staff hardware and software usage.

To be a well-recognized professional in this tech era, one needs to become or earn a relevant certification for the best foot forward on the cutting edge keeping in mind about best customer service.

How much money does an IT tech make?

it support technician salary

DISH IT Technician salaries - 15 salaries reported	$44,937/yr
TEKsystems IT Technician salaries - 11 salaries reported	$18/hr
Corovan IT Technician salaries - 8 salaries reported	$16/hr
Citi IT Technician salaries - 7 salaries reported	$42,264/yr

As an IT Technician you'll be sorting out software and hardware issues for your company's computer users. You'll identify and diagnose computer problems, monitor company IT systems, set up equipment, and ensure that everything works as it should.

Technology professionals with the right set of qualifications have a lot of options in the current employment market. Whether you’re an applications architect or data security analyst, salaries are on the rise in many areas of technology due to the strong demand for highly skilled IT specialists.

Here’s a look at just some of the highest-paying IT jobs, according to Robert Half Technology’s 2020 Salary Guide:

1. Big data engineer 

Businesses need individuals who can transform large amounts of raw data into actionable information for strategy-setting, decision-making and innovation — and pay well for people with these skills. The salary midpoint (or median national salary) for big data engineers is $163,250. These professionals typically create a company’s software and hardware architecture, along with the systems people need to work with the data. Big data engineers usually have a degree in computer science and expertise in mathematics and databases.

2. Mobile applications developer 

Just look at your phone or tablet applications and it’s pretty easy to figure out why mobile applications developers are in demand. These IT pros need expertise in developing applications for popular platforms, such as iOS and Android. They also must have experience coding with mobile frameworks and mobile development languages, as well as a knowledge of web development languages. The salary midpoint for mobile applications developers is $146,500.

3. Information systems security manager 

Successful candidates for this hot job possess a technical background in systems and network security, but also have great interpersonal and leadership abilities. Analytical and problem-solving skills are key, as are excellent communication abilities. Information systems security managers also need to keep up with security trends and government regulations. Certifications such as Certified Information Systems Security Professional (CISSP) or CompTIA Security+ are often requested by employers. These IT pros earn a midpoint salary of $143,250.

IS IT help desk a good job?

it help desk salary

India’s highest paying tech jobs and the skills that rake in the big bucks

> But more important, a help desk job can put you in a good position for future growth. Here are a few reasons why:

Hard skills development. Help desk technicians work with nearly every system a company uses or sells. That includes operating systems -- applications, networks, the Internet, hardware and peripherals. In a help desk role, you can gain in-depth, real-world knowledge of these technologies, an especially valuable commodity for workers with little or no job experience. This wide-ranging exposure allows you to not only build your hard skills, but also determine which technologies you have the greatest passion for.

Soft skills development. There’s no doubt well-developed technical skills are essential for any IT professional, but that doesn’t mean they’re all you need to build a successful career. Increasingly, managers are looking for employees who also have strong interpersonal skills, such as communication, problem-solving and leadership abilities. These so-called soft skills can be learned on the help desk. Think about it: Performing step-by-step troubleshooting of a proxy server configuration with a person unfamiliar with the workings of the e-mail system allows you to build your communication skills. And keeping your cool when helping a stressed caller resolve his problem can improve your tact and diplomacy.

Advancement potential. Perhaps the best part about a help desk role is that it’s often possible to leverage the skills and experience gained there to secure a higher-level position. Many network, Web and e-mail administrators, for example, got their starts on the help desk. In addition, many advancement opportunities exist within the help desk itself. In large companies, Tier 2 and Tier 3 professionals are needed to supervise, train and assist junior help desk technicians. Another potential career path is to pursue a position as a help desk manager. According to the Robert Half Technology 2007 Salary Guide, the national average starting salary for help desk managers is $62,500 to $88,250 this year.

> Unlike most areas of IT, which call for extremely specialized knowledge, the help desk requires professionals to be familiar, at least in a broad sense, with a large number of technologies. If you’ve grown up with computers or are the unofficial tech guru among your friends, a spot on the help desk may be the right way to start your IT career.

Katherine Spencer Lee is executive director of Robert Half Technology, a leading provider of IT professionals on a project and full-time basis. Robert Half Technology has more than 100 locations in North America, Europe and Asia and offers online job search services at www.fieldengineer.com.

What is the need for Wireless Security Protocols?

Understanding the Importance and Evolution of Wireless Security Protocols

• Wireless Security Protocols such as Wired Equivalent Privacy (WEP) and Wi-Fi Protected Access (WPA) are used to ensure wireless security.
• The Wi-Fi Protected Access 3 (WPA 3) is the most recent wireless protocol which comes with more enhanced encryption abilities for both private and public networks.

What is Wireless security?

Wireless security is the prevention of unauthorized users from accessing your wireless network and stealing the data using your Wi-Fi network. To be precise, wireless security ensures protection to a Wi-Fi network from unauthorized access.

What is the need for Wireless Security Protocols?

Wireless Security Protocols such as Wired Equivalent Privacy (WEP) and Wireless Protected Access (WPA) are used to ensure wireless security.

In today’s enterprise world, Wi-Fi or wireless networking is significantly important for keeping people connected to the internet. However, Wi-Fi is highly vulnerable to hacking. This is where the need for ensuring strong wireless security with the help of wireless security protocols comes in.

What are the types of Wireless Security Protocols?

There are four types of wireless protocols, which include:

• Wired Equivalent Privacy (WEP)
• Wi-Fi Protected Access (WPA)
• Wi-Fi Protected Access 2 (WPA 2)
• Wi-Fi Protected Access 3 (WPA 3)

The evolution of wireless protocols

Wireless protocols protect your wireless network from hacking by encrypting private data as it is being broadcast over the airwaves. The Wired Equivalent Privacy (WEP) is the first wireless security protocol that was developed in 1997. However, this protocol contained several flaws, therefore, the Wi-Fi Protected Access (WPA) was developed to deal with the flaws that were found in the WEP protocol.

Later, WPA 2 was developed with enhanced features and encryption capabilities. This enhanced protocol uses Counter Mode Cipher Block Chaining Message Authentication Code Protocol (CCMP) for data encryption.

The Wi-Fi Protected Access 3 (WPA 3) is the most recent wireless protocol which comes with more enhanced encryption abilities for both private and public networks

Cyberattacks are the fastest growing crime in the U.S

 Cyberattacks are the fastest growing crime in the U.S., and they continue to grow in size and sophistication. Companies like Facebook, Panera Bread, Under Armour and Uber made headlines after having customer information stolen. With each breach, administrative fears and the demand for cybersecurity certifications increase.

These fears are not unfounded. Centrify found that 66 percent of customers in the U.S. would likely halt any interaction with a business that's officially been hacked.

As a company, you might find yourself scrambling to hire top cybersecurity talent or equip your IT team with cybersecurity certifications. As an IT professional, the demand for cybersecurity skills presents a huge opportunity to boost your résumé, stand out among candidates and increase your earning potential.

Ready to jumpstart your IT career? Explore cybersecurity certifications here.

But with so many IT security certifications out there, where do you start?

As the leading IT training company, we compiled the top cybersecurity certifications IT professionals need to earn in 2019:

1. Certified Ethical Hacker (CEH)
2. CompTIA Security+
3. Certified Information System Security Professional (CISSP)
4. Certified Information Security Manager (CISM)
5. Certified Information Systems Auditor (CISA)
6. NIST Cybersecurity Framework (NCSF)
7. Certified Cloud Security Professional (CCSP)
8. Computer Hacking Forensic Investigator (CHFI)
9. Cisco Certified Network Associate (CCNA) Security

Certified Wireless Security Specialist (CWSS) Salary in 2018

cwsp salary

Introduction

If looking for a good niche in the information technology sector, a professional might want to explore opportunities in the growing market for wireless-related positions and the kind of certifications and job roles in high demand right now. With the long-lasting ‘wireless skills gap,’ the Wi-Fi industry is in search of qualified talents, as users demand more support for mobility to expand the capabilities of networks already in place and to build on evolving mobile technologies that are having such an impact on many aspects of our daily life, from personal activities to work-related tasks. Moreover, with the increasing pressure to do more about wireless security and not enough technical talents and skills in the trade to fill employment gaps, salaries are on the rise.

As mobility efforts expand, companies will need to hire the expertise of certified wireless security specialists (CWSS) who can develop the technology needed for consumers to benefit from such products and services by addressing the security issues that could leave a number of users vulnerable to attacks on their systems connected remotely. A CWSSs can keep data secure on every network-enabled Wi-Fi device.

What Is CWSS?

Just a few days ago, the United States Computer Emergency Readiness Team Coordination Center (CERT/CC) has released information on Wi-Fi Protected Access II (WPA2) protocol vulnerabilities that were able to allow a malicious hacker to take control of affected systems.

“The vulnerabilities are in the WPA2 protocol, not within individual WPA2 implementations, which means that all WPA2 wireless networking may be affected,” warned the group. The frequency of cyber-attacks to wireless devices is on the rise as the technology is rapidly spreading and mobile devices are often less protected than their wired counterparts. Users tend to let their guards down when it comes to cell phones, wearable tech devices, and tablets. Wireless security specialists are expected to be in demand in the next few years to help secure the many connected devices our future will employ including, for example, medical IoT or connected automobiles. These professionals will be expected to be able to move in diverse environments as they protect a variety of wireless and mobile technologies.

So, you want to be a CWSS. Do you know what a CWSS does? They have an essential role in defending wireless networks against attacks and, therefore, are required to be familiar with the tools and defenses of the trade and technologies including the family of IEEE 802.11 protocols, WPA/WPA2, and WIPS/WIDS. They are also expected to detect or prevent intrusions effectively or accurately pinpoint the presence of unauthorized access points or identify threats; these professionals must know how to plan, design, and manage a secure wireless LAN (WLAN) that will safeguard every computing device connected to it.

The employment for these specialists is projected to grow at a faster-than-average rate for the next few years, as per the U.S. Bureau of Labor Statistics that tells about the need for more specialists who can implement security measures to protect organizations’ WLAN networks and Wi-Fi systems from viruses and cyber-threats (e.g. hacking, data breaches). However, employers are already finding some difficulty in locating well-qualified specialists with a valid certification who have a good grasp regarding wireless anatomy and the knowledge necessary to deploy secure mobile solutions using appropriate technologies to deter outsiders hacking wireless networks and smartphones, tablets, laptops, or desktop PCs using Wi-Fi. As a result, some ICT companies are often willing to pay more for professionals that can demonstrate their expertise in the wireless realm.